Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 14 days of your initial purchase
• You have not violated our Terms of Service
• The refund request is for your first subscription purchase (not renewals)

2. How to Request a Refund

All refunds are processed by Lemon Squeezy, our Merchant of Record, who handles all billing and payments for AllToolsOneSide Pro subscriptions. To request a refund:

• Email us at [email protected] with your order details
• Include your transaction ID (found in your Lemon Squeezy receipt email)
• State the reason for your refund request (optional, helps us improve)
• Allow 3-5 business days for processing

Since Lemon Squeezy is the Merchant of Record, refunds will be credited to your original payment method through Lemon Squeezy's system. You may also contact Lemon Squeezy directly via their customer support for refund requests.

3. Renewal Policy

Your Pro subscription will automatically renew at the end of each billing period (monthly or yearly). To avoid renewal charges:

• Cancel your subscription before the renewal date
• You'll retain Pro access until the end of your current billing period
• Cancel anytime from your Lemon Squeezy account or contact us

Renewal charges are non-refundable unless you contact us within 48 hours of the renewal date.

4. AI Usage Notice

Pro subscriptions include unlimited AI usage through your own Puter account. If you've already used AI generation credits during the refund period:

• AI generation charges (if any, paid directly to Puter) are not refundable by us
• Your Lemon Squeezy subscription refund remains unaffected
• Puter account charges should be raised directly with Puter support

5. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Requests made after 14 days of purchase
• Repeated refund requests from the same user
• Accounts terminated due to Terms of Service violations
• Refund requests for renewal charges (unless within 48 hours)

6. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank. Since Lemon Squeezy is the Merchant of Record, all chargebacks and disputes are handled through Lemon Squeezy's resolution process. We resolve 99% of refund requests directly within 3-5 business days. Initiating a chargeback without contacting us may result in account suspension.

7. Contact

Have questions about our refund policy? Contact us at [email protected], through our Contact page, or chat with Rony (bottom right). We typically respond within 24 hours.